LLM-based voice assistants (VAs) increasingly support older adults aging in place, yet how an assistant’s agreeableness shapes explanation perception remains underexplored. We conducted a study(N=70) examining how VA agreeableness influences older adults’ perceptions of explanations across routine and emergency home scenarios. High-agreeableness assistants were perceived as more trustworthy, empathetic, and likable, but these benefits diminished in emergencies where clarity outweighed warmth. Agreeableness did not affect perceived intelligence, suggesting social tone and competence are separable dimensions. Real-time environmental explanations outperformed history-based ones, and agreeable older adults penalized low-agreeableness assistants more strongly. These findings show the need to move beyond a one-size-fits-all approach to AI explainability, while balancing personality, context, and audience.

生成讲解博客的中文版本

生成AI智能校验的中文版本